- Heller's Gas
6 Steps to Take If You Smell Propane
Should you ever experience a gas leak, you’ll quickly find out that propane has a very unpleasant smell. One moment, you are relaxing with your family and watching TV, when all the sudden you notice the distinct smell of rotten eggs. This smell is a warning signal that your propane may be leaking into your home or business.
Gas leaks, as rare as they are, always have a chance of occurring. They can happen as the result of damage during construction, faulty appliances, and leaky or cracked pipes. Allowing your tank(s) to run out of gas can also create the potential for a gas leak to happen. Tampering with propane equipment or appliances, modifying or repairing valves, and generally messing around with your propane tank or distribution system are other potential causes of gas leaks.
Propane has a strong, unpleasant scent reminiscent of rotten eggs or skunk spray. In its natural state, propane gas is odorless. Propane manufacturers intentionally add Ethyl Mercaptan to propane specifically to produce the smell of rotten eggs. This is so the customer will become alerted to any gas leaks almost as soon as they happen.
Should you smell rotten eggs or suspect a gas leak, immediately contact us at Heller’s Gas by calling 1-800-422-0560 to report a gas leak. Our customer service and support is unmatched.
What to Do If You Smell Propane Gas
Should you notice a propane smell in your house or near your tank(s), follow these guidelines to ensure your own safety and that of others.
- No Flames or Sparks – Immediately put out all smoking material and other open flames. Do not operate lights, telephones, or cell phones.
- Leave the Area Immediately – Get everyone out of the building or area where you suspect gas is leaking.
- Shut Off Gas – Turn off the main gas supply valve on your tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
- Report the Leak – Your safety is our priority. Go to a neighbor’s home or nearby building away from the gas leak. Once you are at a safe location, call us at Heller’s Gas (1-800-422-0560) to report the leak. If for any reason you cannot reach us, call 911 or your local fire department.
- Do Not Return to the Building or Area – Stay away from the source of the leak until a Heller’s Gas technician or fire service personnel determine that it is safe to return.
- Get Your System Checked – Before you attempt to use any of your propane appliances, Heller’s Gas must check your entire system to ensure that it is leak-free. We offer a propane tank monitoring service to ensure all remains safe with your propane tank as you use it. If we detect any problems, assist as quickly as possible.
Call Heller’s Gas to Report Propane Tank Issues
While gas leaks are rare, they can happen to anyone. If you smell propane, or you suspect there is some other safety issue with your propane tank or distribution system, do not hesitate to contact us at Heller’s Gas. We are committed to your safety and satisfaction!