You’ll Smell it First

Propane has a strong, unpleasant smell like rotten eggs or a skunk’s spray. Propane manufacturers add the smell, an odorant called ethyl mercaptan, deliberately to help alert customers to propane leaks.

If you smell gas, follow these steps:

No Flames or Sparks

Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.

Leave the Area Immediately

Get everyone out of the building or area where you suspect gas is leaking.

Shut Off the Gas

Turn off the main gas supply valve on your propane tank, if it is safe to do so. To close the valve, turn it to the right (clockwise).

Report the Leak

From a neighbor’s home or other nearby building away from the gas leak, call us at 1-800-422-0560. If for whatever reason you cannot reach us, or if the situation warrants it, call 911 or your local fire department.

Do Not Return to the Building or Area

Stay away from the source of the leak until a Heller’s Gas technician determines that it is safe to return.

Get Your System Checked

Before you attempt to use any of your propane appliances, Heller’s Gas must check your entire system to ensure that it is leak-free.

How to keep your system running safely

Allowing your tank(s) to run out of gas can create a potential safety hazard. If you notice your tank gauge drops below 5%, call us at 1-800-422-0560 to schedule a delivery as soon as possible. Before, during or after severe weather, you may need to take specific action to ensure the continued safe operation of your propane system. You should clear heavy snow and ice from regulators, vents, piping, tubing and valves. If flooding is predicted for your area, turn off the gas valve at the cylinder or tank before the water rises. If your tank has shifted position, gas lines are bent, broken, or damaged, or you see something else unusual about your system or appliance, turn off the main gas supply valve on your propane tank, if it is safe to do so. After any of these or other such situations, please call 1-800-422-0560 to have a trained service technician evaluate your system prior to use. Please refrain from tampering with propane equipment or appliances. Do not attempt to modify or repair valves, regulators, connectors, controls or other parts. Propane cylinders, tanks and appliances incorporate special components, such as valves, connectors, controls, burners, and pilot lights to keep them safe for use. Damaging these components can cause gas leaks. Please call us at 1-800-422-0560 if you feel any part of your system needs repair or replacement.