Archive for December, 2020

  • Dec232020
    season of giving

    ‘Tis the Season of Giving

    Because of our amazing customers, every year Heller’s Gas can donate $5,000 worth of toys to the Marine Toys for Tots program.

    Toys for Tots is a program run by the United States Marine Corps Reserve which distributes toys to children whose parents cannot afford to buy them gifts for Christmas.

    This year, instead of doing our annual shopping trip, we decided to donate money across the communities we serve to several local Toys for Tots campaigns.

    We also want to mention that we were awarded the Susquehanna Valley Marine Corps League Toys for Tots Traveling Train Trophy for 2019!

    We want to thank each and every one of you for making this possible!

    From our family to yours, Merry Christmas!

  • Dec112020
    Outdoor dining with propane

    Creating an Outdoor Dining Experience for Restaurants Using Propane

    Restaurants have been one of the hardest hit industries during the COVID-19 pandemic, forcing many to expand or develop new outdoor dining areas. As colder weather approaches, this creates an entirely new challenge for restaurant operators. We are providing a few suggestions to help indoor restaurants expand or develop their outdoor dining experience.

    Keep Your Guests Warm

    As colder weather begins to set in, many restaurants face the challenge of how to keep those in outdoor seating areas warm. Adding a non-enclosed tent with outdoor propane patio heaters, or a partially enclosed tent powered by propane, is a great  way to help make your guests feel warm and comfortable during these colder months ahead. As a portable fuel source, propane tanks can easily be placed at these new or expanded outdoor locations without having to make costly infrastructure upgrades. Propane goes wherever you need it, whenever you need it!

    To learn how Heller’s Gas can help you outfit your new or expanded space with propane, Click Here, or call 1-800-422-0560.

    Set Dining Expectations Up Front 

    In outdoor spaces, guests may not know when to wear a mask, how to move around, or what to expect in general. Some restaurants are giving guests menus and a card with rules, while others have found that having guests scan a QR code that links to their online menu to be safer, faster, and easier. Be sure to explain how the process will work and what everyone needs to do to remain safe. Never be shy of over communicating with your guests. 

    Invest Wisely in Outdoor Décor & Embrace Your Surroundings

    We understand that it may be tough to afford new outdoor furniture during times like this, but any investments that you make in additional seating should pay off in additional sales and will allow you to continue to serve as many customers as possible during these challenging times.

    Many restaurants are forced to get creative with the space they have, and by using portable propane tanks and heaters, this versatile fuel allows you to create dining areas in the most challenging spaces! Be sure to be fun and creative in these newly designed spaces to keep your customers coming back for more!

    Get the Word Out! 

    Everyone is eager to dine at restaurants again, but they don’t always know if their favorites have outdoor seating or are open for take-out! Post photos of your new menus and dining spaces on your social media platforms (i.e. Facebook Business Page, Facebook Groups, Instagram) to get the word out about your restaurant moving outdoors!

  • Dec102020
    Winter Weather Safety Tips

    Winter Weather Safety Tips

    When the weather outside is frightful, a propane-heated home sure is delightful. But before you say “let it snow, let it snow, let it snow,” it’s important to review some propane safety precautions and preparation tips!

    For nearly 80 years, Heller’s Gas has been the premier go-to company for residential propane delivery, commercial supplies, and propane-fueled fireplaces throughout the Mid-Atlantic Region. With decades of experience under our belts, no one understands the relationship between propane tanks and cold weather better.

    Here are some essential propane safety tips we at Heller’s Gas recommend during these chilly winter months.

    Keep Your Gas Supply Up to Date

    It’s hard to imagine a worse time of year to realize your propane tank is running low or, worse yet, is empty than in the dead of winter. An unheated home isn’t just uncomfortable, it can also cause serious complications, such as frozen and burst water pipes.

    Fortunately, Heller’s Gas has options to help ensure you have gas when you need it most! We recommend customers enroll in automatic delivery or remote tank monitoring so we can track your usage trends and schedule fills based on that information. Because no system is perfect, it’s important that customers continually monitor their tank levels and call if they find that they are at a critically low level.

    Create an Emergency Plan

    Work with your family to create a plan in the event of a winter storm. It’s important to post contact information for emergency services and utility companies. Keep our emergency number handy: 1-800-422-0560.

    You should also post instructions for turning off your propane, electricity, and water. Please note that if you turn off your propane, you will need to contact our customer service team and they will dispatch one of our highly trained and qualified service technicians to inspect your system before turning it back on.

    Install a UL-Listed Gas Detector

    To better prepare for any potential damage, install a UL-listed gas detector in your home, which will notify you if a leak ever occurs. Always follow the manufacturer’s instructions when it comes to installation, location, and maintenance.

    Plan for Communications

    Keep a battery-powered radio handy, so you always have a way to receive updates on weather conditions. As storms approach, it’s also smart to charge up your smartphones, so you have an additional tool for communication through a long power outage. You can even consider purchasing a propane generator so you always have reliable power, even during blackouts.

    Clear Ice & Snow from All Equipment

    Heavy snowfall can result in propane tanks becoming all but buried. For this reason, it’s a good idea to mark the area where your tank is located to make it easier for our team to find later. More importantly, one of the most crucial propane safety measures of all is to clear your propane tank of ice and snow regularly and create a clear path to the tank.

    Ice and snow can prevent adequate ventilation–leading to a dangerous build-up of carbon monoxide–as well as damage regulators, gauges, valves, pipes, and tubing.

    When in Doubt, Call the Experts

    If you sense danger, your utility company, fire department, and propane supplier have expert training, and should handle any potentially dangerous situations with your home’s systems. Additionally, if a storm damages your property, it’s a good idea to have one of our qualified service technicians perform a complete inspection of your propane system, to ensure no harmful damage was done.

    Stay Warm this Winter with Heller’s Gas

    Whether you need to refill your tank or you’re looking for someone to repair your system after suffering winter wear and tear, there’s no one better equipped to help you with all your home heating needs than Heller’s Gas. Sharing our knowledge of propane safety is just one of many ways we hope to make your experience with us the absolute best you’ll ever have.

    Heller’s Gas offers quick, convenient, and flexible residential and commercial propane delivery, installation, and maintenance services designed to fit your schedule and your budget. Contact us today and let us keep you warm on those cold winter nights.

  • Dec022020

    6 Steps to Take If You Smell Propane

    Should you ever experience a gas leak, you’ll quickly find out that propane has a very unpleasant smell. One moment, you are relaxing with your family and watching TV, when all the sudden you notice the distinct smell of rotten eggs. This smell is a warning signal that your propane may be leaking into your home or business.

    Gas leaks, as rare as they are, always have a chance of occurring. They can happen as the result of damage during construction, faulty appliances, and leaky or cracked pipes. Allowing your tank(s) to run out of gas can also create the potential for a gas leak to happen. Tampering with propane equipment or appliances, modifying or repairing valves, and generally messing around with your propane tank or distribution system are other potential causes of gas leaks.

    Propane has a strong, unpleasant scent reminiscent of rotten eggs or skunk spray. In its natural state, propane gas is odorless. Propane manufacturers intentionally add Ethyl Mercaptan to propane specifically to produce the smell of rotten eggs. This is so the customer will become alerted to any gas leaks almost as soon as they happen.

    Should you smell rotten eggs or suspect a gas leak, immediately contact us at Heller’s Gas by calling 1-800-422-0560 to report a gas leak. Our customer service and support is unmatched.

    What to Do If You Smell Propane Gas

    Should you notice a propane smell in your house or near your tank(s), follow these guidelines to ensure your own safety and that of others.

    1. No Flames or Sparks – Immediately put out all smoking material and other open flames. Do not operate lights, telephones, or cell phones.
    2. Leave the Area Immediately – Get everyone out of the building or area where you suspect gas is leaking.
    3. Shut Off Gas – Turn off the main gas supply valve on your tank if it is safe to do so. To close the valve, turn it to the right (clockwise).
    4. Report the Leak – Your safety is our priority. Go to a neighbor’s home or nearby building away from the gas leak. Once you are at a safe location, call us at Heller’s Gas (1-800-422-0560) to report the leak. If for any reason you cannot reach us, call 911 or your local fire department.
    5. Do Not Return to the Building or Area – Stay away from the source of the leak until a Heller’s Gas technician or fire service personnel determine that it is safe to return.
    6. Get Your System Checked – Before you attempt to use any of your propane appliances, Heller’s Gas must check your entire system to ensure that it is leak-free. We offer a propane tank monitoring service to ensure all remains safe with your propane tank as you use it. If we detect any problems, assist as quickly as possible.

    Call Heller’s Gas to Report Propane Tank Issues

    While gas leaks are rare, they can happen to anyone. If you smell propane, or you suspect there is some other safety issue with your propane tank or distribution system, do not hesitate to contact us at Heller’s Gas. We are committed to your safety and satisfaction!