Customer Care

Family owned and operated since 1941, Heller’s Gas has a long history of providing fuel to the communities we serve at fair prices with unmatched customer service and support. By following those core values, we are building Heller’s Gas to become a major energy supplier without losing our customer focus.

Delivery Options

Heller’s Gas offers convenient delivery options to help keep your tanks full throughout the year:

Automatic Fill – Let our friendly and knowledgeable staff use the technology at our disposal to monitor fuel usage and schedule fills as needed.

Will Call – For those customers with irregular fill patterns or seasonal usage, this allows for self-monitoring of tank levels. Fills will only be made on request which should be done once a tank reaches 30% to allow ample time for a delivery. If an emergency or expedited delivery is required, additional charges may apply.

Regardless of your selected delivery option, it is important to continually monitor your tank level to prevent runouts. If you tank reads 5% or below, contact your local office for a delivery as soon as possible.

Payment Options

Heller’s Gas offers current customers a variety of payment options to fit both your budget and busy lifestyle:

Automatic Payment – Set up recurring payments to be automatically deducted from your credit card or bank account.

Online Payment – Log into your personalized online account to view and pay bills using your credit card from any device, anytime, anywhere.

Pay by Phone – Call us at 1-800-422-0560 during normal business hours to make a payment using your credit card or bank account information.

Pay in Person – Stop at one of our many branch locations to make a payment using cash, check, money order, credit card or your bank account information.

U.S. Mail – Send in a payment using a check or money order and be sure to include your account information for reference purposes.

Payment Plans

Heller’s Gas offers current customers convenient payment plans to help budget for your annual propane usage:

Recurring Plan – Set an amount to be automatically deducted from your credit card or bank account.

Delivery Plan – Pay only for propane delivered to you automatically using your credit card or bank account.

Budget Plan (“Smart Plan”) – Let our friendly and knowledgeable staff help to calculate an annual estimated usage budget which is automatically deducted from your credit card or bank account.

Pre-Buy Plan – Take advantage of market conditions and pre-buy a set number of gallons at a locked price which can then be delivered over a period of time.
(ALL pre-buy plans conclude on 5/1 of each year; balance must be paid in full at time of purchase; restrictions may apply)

Automatic credit card payments can be scheduled for any day of the month while automatic ACH (bank account) payments can only be drafted on the 1st or 15th of each month.

Safety

At Heller’s Gas, safety is our #1 priority. We continually invest in our employees’ education and training, both in the classroom and in the field, to help keep our workforce and customers safe.

Propane has a strong, unpleasant smell like rotten eggs or a skunk’s spray. Propane manufacturers add the smell deliberately to help alert customers to propane leaks, which can create a safety hazard.

IF YOU SMELL GAS, PLEASE FOLLOW THESE STEPS:

NO FLAMES OR SPARKS – Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones, or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.

LEAVE THE AREA IMMEDIATELY – Get everyone out of the building or area where you suspect gas is leaking.

SHUT OFF THE GAS – Turn off the main gas supply valve on your propane tank, if it is safe to do so. To close the valve, turn it to the right (clockwise).

REPORT THE LEAK – From a neighbor’s home or other nearby building away from the gas leak, call us at 1-800-422-0560. If for whatever reason you cannot reach us, call 911 or your local fire department.

DO NOT RETURN TO THE BUILDING OR AREA – Stay away from the source of the leak until a Heller’s Gas technician determines that it is safe to return.

GET YOUR SYSTEM CHECKED – Before you attempt to use any of your propane appliances, Heller’s Gas must check your entire system to ensure that it is leak-free.

Allowing your tank(s) to run out of gas can create a potential safety hazard. If you notice your tanks are at a low level (below 5%), please call us at 1-800-422-0560 to schedule a delivery as soon as possible.

Before, during, or after severe weather, you may need to take specific action to ensure the continued safe operation of your propane system. You should clear heavy snow and ice from regulators, vents, piping, tubing, and valves. If flooding is predicted for your area, turn off the gas valve at the cylinder or tank before the water rises. If your tank has shifted position, gas lines are bent, broken, or damaged, or you see something else unusual about your system or appliance, turn off the main gas supply valve on your propane tank, if it is safe to do so. After any of these or other such situations, please call 1-800-422-0560 to have a trained service technician evaluate your system prior to use.

Please refrain from tampering with propane equipment or appliances. Do not attempt to modify or repair valves, regulators, connectors, controls, or other parts. Propane cylinders, tanks, and appliances incorporate special components (such as valves, connectors, controls, burners, and pilot lights) to keep them safe for use. Damaging these components can cause gas leaks. Please call us at 1-800-422-0560 if you feel any part of your system is in need of repair or replacement.